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Unable to sync Ionic with iPhone

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‎03-08-2020 13:36 - last edited on ‎03-09-2020 14:06 by Fitbit Moderator

‎03-08-2020 13:36 - last edited on ‎03-09-2020 14:06 by Fitbit Moderator

My Fitbit Ionic has not been able to sync for 3 months and I was hoping I could find help here. I have an iPhone and I’ve tried everything including deleting the app, resetting my Ionic, etc.

i think it might have to do with the fact that it can’t update because it can’t sync, but I don’t know for sure.

 

Moderator edit: Subject for clarity 

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‎03-09-2020 14:05

‎03-09-2020 14:05

Hello @porter, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your iPhone that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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