Unable to turn on Exercise mode

[PMalloy]

Exercise mode does not turn on.  Have latest firmware, turned on/off numerous times.  help!!

Moderator edit: Subject for clarity 

[SunsetRunner]

Try a Restart and do it several times if necessary.

[RicardoFitbit]

Hello @PMalloy, welcome to the Community Forums!

Thanks for bringing this to my attention and for restarting your device prior to posting too, seems odd that your Ionic is behaving in such way. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? When you try to open the Exercise app, what happens? Your device doesn't respond or it goes back to the home screen? 

@SunsetRunner Your support is appreciated. 

Looking forward to your reply. Let me know if you have any additional questions.

[PMalloy]

I resolved it.  I had to reset the watch back to the factory default.