Unresponsive device

[jeromesmiths]

My Fitbit Ionic has just stopped working completely. The screen has gone dark and unresponsive. I have tried the hard reset but the logo appears and then the dark screen with a slight white border for a few seconds then it goes completely dark.

Moderator edit: Subject for clarity 

[SunsetRunner]

Contact Customer Support.

[RicardoFitbit]

Hello @jeromesmiths, welcome to the Community Forums!

Thanks for bringing this to my attention and for troubleshooting your Ionic prior to posting. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

@SunsetRunner Thanks for your support!

Let me know if you have any additional questions, I'll be here.