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Unresponsive device

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‎01-05-2020 22:07 - last edited on ‎01-06-2020 18:49 by Fitbit Moderator

‎01-05-2020 22:07 - last edited on ‎01-06-2020 18:49 by Fitbit Moderator

My Fitbit Ionic has just stopped working completely. The screen has gone dark and unresponsive. I have tried the hard reset but the logo appears and then the dark screen with a slight white border for a few seconds then it goes completely dark.

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎01-06-2020 10:53

‎01-06-2020 10:53

Contact Customer Support.

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‎01-06-2020 18:48 - edited ‎01-06-2020 18:48

‎01-06-2020 18:48 - edited ‎01-06-2020 18:48

Hello @jeromesmiths, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting your Ionic prior to posting. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

@SunsetRunner Thanks for your support!

 

Let me know if you have any additional questions, I'll be here.

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