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Vertical Line on display

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‎07-12-2020 09:11 - last edited on ‎07-12-2020 20:45 by Fitbit Moderator

‎07-12-2020 09:11 - last edited on ‎07-12-2020 20:45 by Fitbit Moderator

My ionic is showing a vertical line on the screen.  I have tried to reboot the ionic and that has not helped. Also read some of the messages here but not able to move on to next steps.  My ionic is about 15 months and so not under warranty.  Please if you can recommend how to fix this issue as it seems common. 

 

Shivein

 

Moderator Edit: Clarified subject

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‎07-12-2020 20:44

‎07-12-2020 20:44

Hi @Shivein_Kapur, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Since the restart process didn't resolve the display issue, please follow the next steps to perform a factory reset:

 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.

 

Let me know if the issue persists.

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