Voluntary Safety Recall of Fitbit Ionic Smartwatches

[FitbitCommunity]

Fitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard.

The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic customers.

This voluntary recall is specific to Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers.

If you have an impacted Fitbit Ionic device, please stop using it and visit our webpage where you’ll find:

• Answers to common questions
• Information on how to receive a refund 
• Access to a special discount on select Fitbit devices, bands, and services, if available in your region, for a limited time.

[Hammeroo]

@ KellyId77. Thanks for the tip. I think I saw a previous comment from you suggesting this method to somebody before. Funny thing is, over the last few weeks I have been getting emails from PayPal asking me to update my details because my credit card registered with them has expired. And yes, it is a genuine PayPal email, not a scam (I'm always very careful!). I haven't bothered to do anything about it because I have not used PayPal for a very long time, many years. I thought it was dead and buried by now! Perhaps I should think again.

[Hammeroo]

@KellyId77. Kudos to you Kelly! 🤙

[Kellyld77]

@Darrencab try when spending where it says name adding in your name, that’s why when you registered the card you had to add in your name onto the registration details 

[Kellyld77]

@Hammeroo  There is a section on PayPal that says withdraw money, I’m not sure if you will incur a fee doing it that way, same as if you take money out of cashpoint point with a Mastercard. When setting up on PayPal it may as banks here in U.K. do now as for authorisation from the card, this may be a little bit slow but you’ll need to put in your phone number and then it’ll send a text to your mobile, it’s all quite straightforward though. Good luck with your new fitbit 

[Satheesh5381]

@VineethV 

Any Luck?

[Hammeroo]

@Satheesh5381. With regards to what exactly do you mean, Satheesh?

[grother]

@TammyLynn_17 Thanks for the update. I'm in teh UK too and had my e mail from myglobaloptions yesterday. I created an accound as requested but it then said the password that I had just created was wrong. I clicked on "forgot password" but it has not sent me a new one. Any suggestions?

[Satheesh5381]

Getting this message when clicked on Paypal link "Claim your money"

We're sorry, but that transaction no longer exists. If you think this is an error, please reach out to the sender of the money.

If you continue to encounter problems, please contact Customer Support.

[JohnieC]

Have you tried logging into PayPal direct and see if money is there.

[Btsupgo]

Yes I’m with you I’m retired on a fixed income can’t afford big cash out like this. Didn’t have trouble like others talk about . Got through first time. They informed me that the pay back could take up to 6 weeks they are over loaded. Lol what they thought we all rolling in money. Good luck hope we get our money soon. 

[Darrencab]

Hi everyone, yaay all finally sorted. Purchased a new fitbit. Picking up
now.

Best of luck everyone who replied to my comment.

[BADmf]

Any Fitbit reps monitoring here?!? The Ionic upgrade store is showing fewer and fewer choices of watches and bands: will these be replenished or is this what we’re stuck choosing from? I’m not going to order something I don’t 100% want and a pink sports band, even free, is not my thing.

[peterbea142]

My timeline is exactly the same as @TammLynn_17. Got in early, registered, got codes, ordered Sense, two bands and Premium. Sense arrived in UK  after 3 days, straps a week later. Refund email went into spam folder on 1st April, found it today. Activated virtual card. Bought virtual Amazon Gift voucher for the full amount £223.72, which is now waiting to be spent. 

[Satheesh5381]

Checked Paypal account as well, no transactions found

And there is no direct customer care number in India, we have to call UK number, but call gets disconnected after selecting language from IVR

So, far spent 10$ already just for selecting language from IVR 

[Prameet]

Fitbit has messed up Ionic recall program big time for Indian customer basically on four front.

1. Lack of local call centre number. Calling UK customer care number costs a lot.

2. Option of PayPal and MasterCard as neither are popular option. Visa or Gpay, owned by Google would have been much better option

3. Zero discount on purchase of new Fitbit watch. This will actually help user to collect refund and buy non Fitbit fitness band.

4. No premium membership offered to Indian customer

I have received my confirmation email on 11th March. Still waiting for refund.

[NicP05]

Australian also. I got the same email from same sender. Did you click the link? I did and it said allow 24hours. Seems dodgy

[Himu11]

Hi Prameet.

What kind of confirmation mail did you get on Mar 11? I completed my registration of refund on Mar 4 and till date haven't received any confirmation mail or refund.

[NicP05]

O got the same message. Still nothing. Australia?

[NicP05]

Australia also and yep same problem. Have you received anything yet?

[VineethV]

No luck at all. Just wasting time and money trying to connect to this UK
numbers. I have decided to wait couple of days before attempting again. As
understood from the community discussion, PayPal trouble has happened to
many members. So let’s see. Any luck for you??--
Thanks and Regards
VV