03-02-2022 06:13 - edited 03-02-2022 07:18
03-02-2022 06:13 - edited 03-02-2022 07:18
Fitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard.
The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic customers.
This voluntary recall is specific to Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers.
If you have an impacted Fitbit Ionic device, please stop using it and visit our webpage where you’ll find:
07-18-2022 19:22
07-18-2022 19:22
07-18-2022 22:04
07-18-2022 22:04
07-18-2022 23:10
07-18-2022 23:10
Looks like they have stopped the Ionic recall support number for India. The phone number is not working. +4402075700343.
07-19-2022 00:26
07-19-2022 00:26
Yes , from India we need to call on 0008009190757. In my case they told me that it is escalated to next level and I should get an email from them. I hope to see email from fitbit soon
07-19-2022 01:19
07-19-2022 01:19
It took fitbit customer care 10mins to patch the call to Ionic recall helpdesk. And then the old lady said the same thing she said to me 4 weeks ago :). No change in response or attitude.
07-19-2022 01:52
07-19-2022 01:52
07-19-2022 04:10 - last edited on 07-19-2022 09:22 by YojanaFitbit
07-19-2022 04:10 - last edited on 07-19-2022 09:22 by YojanaFitbit
Refund request fibit ionic update the refund status
Moderator Edit: Personal info removed
07-19-2022 04:31 - last edited on 07-19-2022 11:06 by EdsonFitbit
07-19-2022 04:31 - last edited on 07-19-2022 11:06 by EdsonFitbit
Yes I do still have the watch.
In fact I’m still wearing it every day. The only thing it doesn’t do is sync with my account. So I will wear it as long as I can until something better turns up.
Moderator edit: personal info removed
07-19-2022 06:21
07-19-2022 06:21
07-19-2022 06:38
07-19-2022 06:38
I’ve done all the registration and have now been waiting since the beginning of May for my refund, I’ve contacted customer support to escalate it but still not heard a dicky bird, I can’t believe it can take this long to sort out, it’s all very well giving 90 days to claim a discount on another device, but if it’s taking more than that to sort out a refund, I shouldn’t have to invest more of my money before seeing action from Fitbit, not a lot of confidence I’m afraid
07-19-2022 08:19
07-19-2022 08:19
I registered for the refund got the email with the code to verify my account and agreed for them to disable my device (which appeared to happen instantly as it's now gone from my account), but never got an email confirmation that my device had been disabled and nor have I recieved any discount code.
07-19-2022 08:24
07-19-2022 08:24
Same to me, I finished the process more than a month ago and I´m still waiting for the refund! No news heard form them at all!
07-19-2022 08:29
07-19-2022 08:29
07-19-2022 09:58
07-19-2022 09:58
So after waiting 3 months still no email with my refund. Called the helpline, which were no help at all. The customer service this company provides is terrible. Left me with no watch and no refund. I was told there is no one I can speak to or email about why this is taking so long. Over-all terrible service.
07-19-2022 10:01
07-19-2022 10:01
07-19-2022 10:40
07-19-2022 10:40
07-19-2022 11:57
07-19-2022 11:57
Have you gotten your recall payment?
07-19-2022 11:59
07-19-2022 11:59
How long ago did you send in and get approved? My date was supposed to be June 17th but still haven't gotten anything.
07-19-2022 12:01
07-19-2022 12:01
I sent mine in on the 21st of May and still nothing company is a joke.
07-19-2022 12:02
07-19-2022 12:02
No refund...8 weeks and counting.