Voluntary Safety Recall of Fitbit Ionic Smartwatches

[FitbitCommunity]

Fitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard.

The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic customers.

This voluntary recall is specific to Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers.

If you have an impacted Fitbit Ionic device, please stop using it and visit our webpage where you’ll find:

• Answers to common questions
• Information on how to receive a refund 
• Access to a special discount on select Fitbit devices, bands, and services, if available in your region, for a limited time.

[Siobhs]

Hi, it was 3 months ago - so it looks like I'll be waiting for a while longer! Does this mean that we lose the Discount we were offered as it expires after 90 days?

[Willatn]

checked my PayPal and it said the refund it in my account as of Aug. Looks Like I have better luck than most I mail my watch on June 20 and the refund was in my PayPal on August 12. I am out of here it time to shop for a new Watch.

[SunsetRunner]

Good I am in This is not right what they are doing!

Moderator Edit: Personal info removed and formatting

[KCareyy]

I selected to receive a prepaid MasterCard as my refund option when I turned in my FitBit Ionic. My return was verified and I was supposed to receive my refund within 10 business days, but this was on June 1st and I still have not received my refund. Has this happened to anyone else? I just want to see if it's worth my time to call customer service or if it's just taking a lot longer for them to process refunds than they originally anticipated.

Thank you!

[DINOSAURGURLLL]

i am trying to set up an ionic. it’s one that belonged to my parent that i want to work. perfectly fine condition with nothing wrong with it. i did a successful factory reset and now i’m trying to pair it again. when it comes to connecting them together (after you put in the code) it tells me that my device is locked. i’m very confused. this happened before and after the factory reset.

[JohnnyRow]

The Ionic has been recalled.  If your parents got a refund or trade-in for another device, I expect Fitbit locked the device so it could not be reused.

[DINOSAURGURLLL]

Thank you for responding! However, the ionic has not been refunded or recalled. My parents got this Fitbit from their place of work. My parent stopped using it and I found it in a box. It should be working because my parent hasn't gotten another fitbit sincr. Thank you though, for your response. 

[SunsetRunner]

Stand in line with me and others waiting..I have been waiting since April.....:(

Moderator Edit: Word choice

[RajaKashif]

Same here waiting since May but there is no response from Fitbit.

Moderator Edit: Word choice

[Snowwhite79]

I applied end of April (uk) and just got my refund….. no email, it just turned up in my PayPal. So there is hope!!  None of the phone numbers in the uk have a dial tone and no reply via email so just a case of what and see. Hope you get refund soon 

[tlcampbell5]

There has been a recall on the Ionic,Fitbit may have locked them out of use.

[Crateman]

Anyone having trouble getting the refund for the ionic? I returned mine March 16, 22 and still they tell me it takes awhile. 5 months.

[IrishEamon]

Anyone actually recieved a refund for there ionic TIA

[tlcampbell5]

Nope. Got an escalation call 2 weeks ago to confirm my information, still
no $$$

[DavieH]

Uk Fitbit ionic user:

No refund , process started March 22, It is now August 22, 5 months plus to wait for a refund is simply unacceptable, fobbed off everytime I ring up.

Sick of it now, I'll never buy another Fitbit!

Moderator Edit: Formatting

[IrishEamon]

Can i ask how long before call where you waiting for ???

[Kezzy921]

That’s funny. I got the same response from them 2 weeks ago. Actually not funny. 


Sent from Yahoo Mail for iPhone

[Rmbraziel]

I received an email in March they got my return. I gave them a month didn’t hear or received anything so I call. I have made 3 calls in total with the latest just last week.

[Rmbraziel]

I’m really upset. Given the runaround 3 calls with 3 different responses.

[Willatn]

It took about 2 months
I mailed the watch back on June 15 and the refund was in my account on
August 12.