03-02-2022 06:13 - edited 03-02-2022 07:18
03-02-2022 06:13 - edited 03-02-2022 07:18
Fitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard.
The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic customers.
This voluntary recall is specific to Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers.
If you have an impacted Fitbit Ionic device, please stop using it and visit our webpage where you’ll find:
08-14-2022 02:55
08-14-2022 02:55
08-14-2022 03:59
08-14-2022 03:59
checked my PayPal and it said the refund it in my account as of Aug. Looks Like I have better luck than most I mail my watch on June 20 and the refund was in my PayPal on August 12. I am out of here it time to shop for a new Watch.
08-14-2022
06:31
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08-14-2022
10:45
by
LizzyFitbit
08-14-2022
06:31
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08-14-2022
10:45
by
LizzyFitbit
Good I am in This is not right what they are doing!
Moderator Edit: Personal info removed and formatting
08-14-2022 11:35
08-14-2022 11:35
I selected to receive a prepaid MasterCard as my refund option when I turned in my FitBit Ionic. My return was verified and I was supposed to receive my refund within 10 business days, but this was on June 1st and I still have not received my refund. Has this happened to anyone else? I just want to see if it's worth my time to call customer service or if it's just taking a lot longer for them to process refunds than they originally anticipated.
Thank you!
08-14-2022 13:57
08-14-2022 13:57
i am trying to set up an ionic. it’s one that belonged to my parent that i want to work. perfectly fine condition with nothing wrong with it. i did a successful factory reset and now i’m trying to pair it again. when it comes to connecting them together (after you put in the code) it tells me that my device is locked. i’m very confused. this happened before and after the factory reset.
08-14-2022 14:54
08-14-2022 14:54
The Ionic has been recalled. If your parents got a refund or trade-in for another device, I expect Fitbit locked the device so it could not be reused.
08-14-2022 17:29
08-14-2022 17:29
Thank you for responding! However, the ionic has not been refunded or recalled. My parents got this Fitbit from their place of work. My parent stopped using it and I found it in a box. It should be working because my parent hasn't gotten another fitbit sincr. Thank you though, for your response.
08-14-2022
20:36
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08-15-2022
08:42
by
YojanaFitbit
08-14-2022
20:36
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08-15-2022
08:42
by
YojanaFitbit
Stand in line with me and others waiting..I have been waiting since April.....:(
Moderator Edit: Word choice
08-14-2022
22:30
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08-15-2022
08:41
by
YojanaFitbit
08-14-2022
22:30
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08-15-2022
08:41
by
YojanaFitbit
Same here waiting since May but there is no response from Fitbit.
Moderator Edit: Word choice
08-15-2022 04:04
08-15-2022 04:04
I applied end of April (uk) and just got my refund….. no email, it just turned up in my PayPal. So there is hope!! None of the phone numbers in the uk have a dial tone and no reply via email so just a case of what and see. Hope you get refund soon
08-15-2022 06:03
08-15-2022 06:03
08-15-2022 09:53
08-15-2022 09:53
Anyone having trouble getting the refund for the ionic? I returned mine March 16, 22 and still they tell me it takes awhile. 5 months.
08-15-2022 13:25
08-15-2022 13:25
Anyone actually recieved a refund for there ionic TIA
08-15-2022 14:17
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08-15-2022
14:23
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08-15-2022
14:30
by
YojanaFitbit
08-15-2022
14:23
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08-15-2022
14:30
by
YojanaFitbit
Uk Fitbit ionic user:
No refund , process started March 22, It is now August 22, 5 months plus to wait for a refund is simply unacceptable, fobbed off everytime I ring up.
Sick of it now, I'll never buy another Fitbit!
Moderator Edit: Formatting
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