Voluntary Safety Recall of Fitbit Ionic Smartwatches

[FitbitCommunity]

Fitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard.

The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic customers.

This voluntary recall is specific to Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers.

If you have an impacted Fitbit Ionic device, please stop using it and visit our webpage where you’ll find:

• Answers to common questions
• Information on how to receive a refund 
• Access to a special discount on select Fitbit devices, bands, and services, if available in your region, for a limited time.

[Daeng]

It’s the same message that I got when I tried to use the rest of the 70% of the refund. 

[Ravi_gyan]

Did your issue get resolved ?

[NYCionic]

What number did you call ? I am in the US and have waited after many calls and e-mails for 23 weeks!

Sent from my iPhone

[HeartSufferer]

I called the 1800 number listed for calls
from Australia. Monday to Friday 9am to 6pm. The call centre is located in
UK. They work from home.
Not much help other than read from a computer screen.

Cheers

[Floydyboy45]

Thanks for your help

[Samsam789]

How did they send it? What about the refund?

[Vswindell]

It took about two months..but I got my refund

[outrage]

Lucky you!   I've been waiting since April    each time i call Sedgwick i get bounced around to several different people and departments     promises to follow up are unfulfilled     my expense courtesy and patience is done    

[Stueyscott]

After several months, a post on this forum and several phone calls I’ve finally had my refund as a online debit card. 

Call it coincidence but after posting on here a week or so ago I got an email with the code for my refund. The company handling the UK refund is B4B payments. There was an error in the way Fitbit had recorded my phone number with B4B so I had to ring B4B. The number I had got me through to lost cards but after leaving a message they phoned back and sorted the problem.  The refund was available immediately for spending. 

it appears that the process is not without glitches but in the end I did get the promised refund. 

[Vswindell]

Oh..I got bounced around..when I called..so I just waitef

[peggyp34]

Yep, I have been waiting over 180 days. Getting pissed off

[Jaffadutch]

Good for you. But the whole process is obviously a shambles otherwise there
wouldn’t be so many people feeling completely let down by Fitbit

[Daeng]

What Fitbit does for refund is really annoying, although I got refund as gift cards, only 30% of it is working the rest I still have to wait, I don’t know until when. I tried to contact for help center, it’s unavailable to contact. Even you get paid, the trouble still there. I don’t know how longer Fitbit will still make us trouble. 

[DaveB02]

Hi I followed all the instructions to get my refund Ionic recall but still not had a refund now I can't find how to contact them and my watch has been disconnected 

[Stueyscott]

I agree completely. Up until this experience Fitbit had been great, replacing faulty watches quickly and efficiently. Sadly this process has been the opposite. I appreciate the mammoth task that they are faced with but there’s got to be a better way. 

For me unfortunately it’s the end of my relationship with Fitbit, I bought an alternative brand.  

[suriyaprakash]

#fitbitionicrefundpending its day number 163 No refund in sight yet. nor does anyone know about status.

messaged saying they have escalated and i will get email and that was July 29. nothing happened post that. not they are replying in chat

[suriyaprakash]

when did u do this, i have been waiting for 160+ days for refund. good luck with the process

[suriyaprakash]

lucky for you. i have been waiting for 160+ days now. no one seems to have any clue about where the refund is

[DaveB02]

I can't remember when I applied as it has been so long


Get Outlook for Android<>

[Preci]

I have been waiting since the 6th of March and they have escalated my refund 10 times my last call they said fitbit will contact me, now again weeks past, NOTHING.