Waiting on Fitbit Ionic Refund for 18 months

[Que10]

Ok this is getting way out of hand, I have called and spoken to people with no solution.  I sent in mine and my families Fitbit Ionics for refunds a total of 6 of us and are now missing watches and no Refund.  The last I spoke to someone they said it was being processed well from June 2023 to today is 18 months so I know for a fact Fitbit lost my watches and will play it off as if they were never received.  I have the mailing tracking details.  

Moderator Edit: Formatting.

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Que10. I'm sorry to hear that you haven't received your Fitbit Ionic refund. I'll be happy to assist.

I understand how frustrating this could be and sent you a private message in order to continue assisting you.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.