Watch face has come off

[Tongme]

This morning getting dressed my Ionic watch face just came apart.... it’s 3 years old and I’ve gone thru 3 wristbands already!! Will call customer support tomorrow and see what they say and will report back???

[SunsetRunner]

I hate to tell you, but you are out of warranty. Maybe they will offer a discount on a new tracker.

[Tongme]

I really didn’t think they would replace it, but it’s a bit shocking that the face had just fallen off!! I’ll take a discount tho 👍👍

Sent from my iPhone

[Timber73]

Any luck on this? Mine just came apart today. 

[SilviaFitbit]

@Timber73 A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

[Tongme]

If you’re out of warranty you’ll get offered 25%  discount on a new one!! However, you can get them cheaper online which is what I did.