Watch is displaying wrong time

[Grizzly1]

My watch is displaying the wrong time. It is currently 11:31 and my watch says 10:31. I’ve tried to reset it but nothing works. Any suggestions. 

[elot]

Check if your PHONE has the right timezone, then check the timezone settings in the Fitbit app.

If you set the watch (fitbit app) to automatic, it should work, but it will use the timezone of the phone.

[Redbullmel3]

Thanks but Didn’t work my watch is saying am instead of pm anymore ideas driving me crazy 

[bi-Ionic]

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@Grizzly1 wrote:

My watch is displaying the wrong time. It is currently 11:31 and my watch says 10:31. I’ve tried to reset it but nothing works. Any suggestions. 

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Strange because Ionic should display the same time as the device you synced to if you've set it to automatic time zone.  Setting the time zone manually should solve it though.

[User33]

I reset my mobile phone, which ultimately worked for me, after trying several syncs and Ionic resets unsuccessfully. Must be a setting in the mobile phone that doesn't update when I traveled across time zones (though the time on the mobile phone updated). Mobile phone is Samsung S8.

[Lisaionic]

My ionic died, and after charging, the time was off 3 hours. I rebooted my phone (Samsung S8) and when I try to sync the app, it just keeps spinning. my fitbit says 8:23 and it is 12:18. I have not changed time zones-

I welcome any suggestions- may return if this is not fixed

[Stlwalker]

I’m saving the problem.  Hoping someone helps with a solution.

[Clairefd]

Did you get resolution? My Iconic watch died and now it also off by 44 minutes! Help.

[MarleyCook]

My watch is reading Tuesday March 6 at 8:18 am and it's Monday March 5 at 5:18pm. Tried resetting both phone and watch. Any suggestions?

[Stlwalker]

I ended up using the cord to connect to my desktop,  downloaded the app on my desk top and then syncing.  That fixed it. 

[Clairefd]

Thanks . I ended up doing the same . Just frustrating that it loses the time like it does ..

Sorry for any brevity, this is being sent from my iPhone.

[Dirkle]

My watch stopped synching with everything, wish it could get the time from the cloud

[SilviaFitbit]

It's great to see you around @Dirkle. Let me help you getting your Ionic syncing again with your Dashboard. I would like you to confirm that you've tried the following syncing steps that can fix this inconvenience. 

Also, reply to the following questions: 

- Are you receiving any error message?

- Are you syncing with a mobile device or a computer?

- Have you restarted your Ionic? 

Keep me posted! 

[RHXW]

My fitbit ionic showed wrong time, I installed the fitbit app on my laptop, plugged the fitbit to laptop and synced... the problem was resolved in a few seconds.

[Dirkle]

Fixed it by synching to iPhone.

Dirk

Sent from my iPhone

[SilviaFitbit]

Hey there @RHXW and @Dirkle. It's great to hear that your Ionic is syncing again. Thanks for sharing what solved the issue to you. 

I'll be around if you need further assistance. 

[Glorious12]

My fitbit will not sinc with my phone. Time is wrong. Help please.

[SilviaFitbit]

A warm welcome to the Community @Glorious12! Let me help you with the syncing issue you're experiencing. Please try this syncing troubleshoot, once it has synced to your account, the time should update. 

Hope this helps. Keep me posted. 

[Glorious12]

Thank you.  I was able to sync after I used wi-fi and stopped battery saver on my phone. I had them both charging beside one another and it worked!  I was afraid my iconic was a lost cause.  Thank you so much.  Gloria

[SilviaFitbit]

Thank you for getting back @Glorious12! I appreciate that you've shared with the Community, what solved the issue for you. Hope you can continue enjoying your Ionic. 

Hope I can continue seeing you around.