Weight workout is logging distance

[kiti]

I have an issue where synced workouts that weights have distance attached to them.

App version: Latest as of 19/12 on Android 2.63 2193223

Phone: Galaxy S8+

Firmware: 27.31.1.16

Reproduce steps:

1. Using excercise shortcut to log an excersie under "Weights"
2. Sync Ionic with phone

Synced Workouts

[hoovdaddy]

9 months later... any movement on a fix?
Seems the Versa also suffers from this bug.

[hoovdaddy]

Basically, I would like to suggest FB FIX the software//firmware for the Ionic and Versa so that when the Weights workout is logged, it shows calories rather than pace, since pace is useless in a weights workout. It's a bug in both the Ionic and Versa (Weights works correctly for Charge 2) and FB should fix it. I really like the Ionic, but the way it reports my daily Weights workout to the App is frustrating. Please fix it.

All suggestions made through the forums do not work.

It's a code/software/firmware issue, or maybe a hardware issue in ALL Ionic and Versa devices.

[hoovdaddy]

[GingerFred]

Hi,
nothing has changed.
I've stopped using the watch. How can I use it for payments if they cannot
fix simple bag in activities?

[SunsetRunner]

This was back in March and they still haven't fixed it? That kind of bug fix shouldn't require much coding. They could have it sorted in a day if they prioritised it.

[MarreFitbit]

Hi @hoovdaddy, @GingerFred, and @SunsetRunner! Thanks for your continuous participation on this thread regarding pace being shown for weights and other activities. 

Our team has received the feedback from everyone in this thread and is working to investigate these reports further. I will share updates from the team when I hear them. In the meantime, I recommend following these stepsthat had helped other users in the past. 

We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let me know if you have any other questions.

[Linfon85]

If those steps you recommend would’ve worked there wouldn’t be so many complaints about this. But good to hear Fitbit is working on it.

I’m actually wondering why this is so extremely difficult to fix that it takes more than a year to solve this (because Ionic also seems to have this same problem). My Charge 2 never had this problem and I even checked yesterday to know the Charge 2 still doesn’t have this problem. Please understand that showing a correct workout is really important for Fitbit users. If I want to save the picture of my heart rate is ALSO says pace and distance 😞 I’m seriously fed up about this and thinking about using my Charge again. Also there are so many people that already got their Versa replaced so people get more and more disappointed in Fitbit. Not fixing bugs that should be

easy to fix (because other watches don’t have this problem) gives us the idea that customers aren’t important. Fitbit probably thinks that they shouldn’t do their best anymore because they’re the number one fitness tracker. But surprise: That can change very easily if more and more people complain.

[SunsetRunner]

---

@MarreFitbit wrote:

Hi @hoovdaddy, @GingerFred, and @SunsetRunner! Thanks for your continuous participation on this thread regarding pace being shown for weights and other activities. 

Our team has received the feedback from everyone in this thread and is working to investigate these reports further. I will share updates from the team when I hear them. In the meantime, I recommend following these stepsthat had helped other users in the past. 

We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let me know if you have any other questions.

---

So can you give people a timeline for this? It's already been half a year... It's a simple bug fix... What exactly is taking so long? Fixing this kind of bugs in existing products should be high up in your priority list if you want to retain costumers...

[Linfon85]

That moment you desperately hope the new firmware update fixes this problem, but it f*cks up your watch even more.....😫

[riskmaker76]

So I just purchased the Charge 3 (coming from a Charge 2) and has this bug - how hard can this be to fix???  Amazing it would take this long to fix!

[DianaDeng]

it's not work for fitbit charge 3

[LuciaFitbit]

Thank you for your responses @Linfon85, @SunsetRunner and @riskmaker76. @DianaDeng welcome to the Fitbit Community! I appreciate all your feedback and comments regarding this situation. At the moment I can't share with your an exact date when this issue will be resolved. Rest assured that as soon as there are any updates, we will be sharing them with you. 

Thank you for your patience! 

[Jessgarcia85]

This is extremely frustrating - happening in workout mode on the Versa. We paid way too much money for a smart watch that clearly isn’t so so smart. Please fix this...

[MarreFitbit]

Welcome here @Jessgarcia85! I totally understand where your concern is coming from. As mentioned, our team is working to investigate these reports further. In the meantime, I recommend following these steps that had helped other users in the past. 

As soon as you receive updates from our team, we'll keep everyone on this thread posted.

Let me know if there's anything else I may assist you in the meantime. 

[Yammer]

Any updates?  I've reported this issue back in January when I purchased this watch.  This is seriously annoying and I think we have waited more than a reasonable time for a fix. The message I am receiving is  "suck it up, we don't care about you". Christmas and Black Friday are around the corner and if this issues in not fixed I will be looking into switching to a different brand. 

[Jessgarcia85]

Tried those steps, does not fix 😩

[riskmaker76]

Same here 

too many issues 

[Linfon85]

Hahahaha! And the Fitbit Instagram account just promotes the weights exercise function😂 still no shame there after almost a year😂

[Jambad]

Same here. iOS and Charge 3. My Charge 2 was displaying time and calories correctly. Charge 3 “upgrade” is now causing these worthless stats for my lifting sessions. Very dissatisfied!!!

[EdsonFitbit]

Hello everybody, thanks for sharing your feedback.

At the moment, there is no update regarding the weight workout logging distance to share with you, but hopefully we get great news soon. Sorry for this inconvenience and thank you for your patience in the meantime.