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Why my tracker stopped syncing after Firmware update?

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‎02-26-2018 06:22 - last edited on ‎02-26-2018 08:09 by Fitbit Moderator

‎02-26-2018 06:22 - last edited on ‎02-26-2018 08:09 by Fitbit Moderator

Has anyone had any Sync problems? I updated my fitbit 3days ago and now it won' syn? Any tips or suggestions?

 

 

Moderator edit: updated subject for clarity

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‎02-26-2018 08:08

‎02-26-2018 08:08

Welcome to the Fitbit Community @mfabgalan! Let's check and verify the requirements in order to sync without problem:

 

Depending your Android device, these tips might make syncing easier:

 

  • Turn on the Always Connected option in the Fitbit app. This setting improves the Bluetooth connection between your phone and Fitbit device. Note that turning on this feature may cause the battery on your Fitbit device to drain more quickly than normal.
  • Turn on All-Day Sync in the Fitbit app. This setting prompts your Fitbit device to periodically sync with the Fitbit app but may shorten battery life on your phone or Fitbit device.

 

If those steps don't work, try these steps:

 

  1. Force quit and then reopen the Fitbit app.
  2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Open the Fitbit app.
  4. Restart your Ionic by following these steps. 
  5. Uninstall and reinstall the Fitbit app.

 

Give this a go and let me know how it goes! 

Maria | Community Moderator, Fitbit


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‎05-17-2020 07:09

In response to MarreFitbit

‎05-17-2020 07:09

Tried all the steps-Still not working. Hasn’t worked since May 14. This is getting very frustrating.

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