help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Wifi

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-02-2019 04:08

‎01-02-2019 04:08

I was in Florida this past weekend. Worked fine until about 12:30 Saturday (last sync) but from then on it would not connect to WiFi anywhere (hotel, Starbucks, etc). Then yesterday (Tuesday) at the airport, all of the sudden it connects and syncs!?!?

This is not good and needs to be explained/figured out! I travel way too much for it to not sync with various WiFi connections 

Best Answer
0 Votes
3 REPLIES 3

‎01-02-2019 08:49

‎01-02-2019 08:49

The WiFi connection on your Ionic should not pose any issue to successful sync to your phone. That occurs over Bluetooth. WiFi on the Ionic is only utilized to sync music and perform firmware updates.

If your phone does not have a stable connection to the Internet, that could impact data sync from the Ionic since it needs to be passed on to the Fitbit cloud prior for analysis and then to be displayed in the Fitbit app on your phone.

In a nutshell; the Ionic will not sync directly to the Fitbit cloud using WiFi. It must sync through your phone.

Best Answer
0 Votes

‎01-02-2019 09:15

‎01-02-2019 09:15

Yes. I agree. I have had my ICON for 7 days now and have been trying to sync it to my computer so I can put PERSONAL music on it. I FINALLY found out how to get a playlist loaded, but now, on my computer, it says it is "looking for your watch". On my watch, I check to see if WiFi is on & it says WiFi off. I click connect on computer, says CONNECTING on the watch, finally connects, but as soon as notification on computer screen says "SUCCESS, watch is now connected", WiFi on watch switches back to off. UGH!!!

Anyone? 

Best Answer

‎01-02-2019 16:16

In response to sfringer

‎01-02-2019 16:16

Here is what I know. The watch would not sync to the phone. Since it
would not sync I could not view any of my stats on my phone (sleep, heart
rate, etc...). I tried to manually sync and it 'could not find wifi'. Had
I been gone more than the weekend, I would have lost data. You can explain
what you think happened, but this is what happened and it is an issue that
needs resolved.
Best Answer
0 Votes