average life span of ionic

[Sandyott]

Hey,

I am curious  How many users have an Ionic that has been functioning more than 8 months?

I bought one  IONIC upon release.  I don't like running with a phone but love my maps.  It died 8 months into use.  Fitbit replaced it. My replacement is now dead.  Replacements don't come with warranties, so  I need to either buy a new Ionic or get something else. So I'm trying to see if it is worth trying again. 3rd watch will be a charm?  My husband's blaze is going on 4 years with no sync issues.  Ionic has always had sync issues..  But sadly the Blaze has no GPS for maps.

[ionicJH]

Thanks!  If I can get it to turn back on, I'll definitely try again.  I did a full reset when I removed the emoji watch face last week.  Figured a clean slate would help, but it didn't.

[ionicJH]

It eventually worked after doing a factory reset...and chatting with help here. Doing a battery drain test now. Thanks!

[Ericws]

I think this is about Ionics only.

Not sure how Versas are doing because I don't have one.  Our family's older Fitbits worked great and forever.  I upgraded to Ionic in 2/2018; it passed away in 1/2019 just under warranty, and I am using the replacement.  So far so good, although it gives me a huge amount of troubles with updating music and bluetooth text notifications.  I get them done, but after a battle.

My q:  do you think charging from a laptop USB instead of directly to an outlet might help not burn these out?

[RatedE]

Not that I’m happy about having to spend more money on a new device but in a way - I hope you’re right about it being Ionics only. The Ionic forum is seeing more and more posts about Ionics not holding a charge, Ionics bricking, etc. which is why I’m hesitant to go back to an Ionic even though it’s being offered to me at a 40% discount (and I’ve already got 5 additional bands in my collection) compared to a 25% discount on a Versa.  Browsing the Versa forum, I don’t see a consistent persistent problem with them yet although the same could have been said for the Ionic a year ago...most of the bricking problems seem to be happening 12-15 months after purchase.  To be clear - mine didn’t go dead, the altimeter just fried for some reason (throwing it into a weird reboot cycle) and it no longer counts floors. Still researching other brands at the moment before I make a decision...

[madgrizzle]

"My q:  do you think charging from a laptop USB instead of directly to an outlet might help not burn these out?"

Yes, I think they recognized an issue in the design and in lieu of fixing it, they issued a warning to use laptop chargers. I personally believe that they should have just included a charger with an un-removable cable to force people to use it if there really was an issue. 

[SunsetRunner]

Good Luck!

Sent from my iPhone

[RicardoFitbit]

Hello there! Welcome aboard @cffhello @Irishwolf66 @Joelyba @RatedE @ionicJH @Ericws I'm happy to see you again participating. Thanks for your replies @madgrizzle and @SunsetRunner. 

@cffhello Thank you for bringing this to my concern. I'd like to share with you that upon further review of your situation our Support team informed me that they assisted you in the past. Therefore, I've notified them regarding your difficulties to receive further assistance with your device. Please check your email inbox periodically, they'll be contacting you soon. 

@Irishwolf66 Thanks for your comments and sharing your experience with your Ionic device and our Support team with the warranty replacement process, I'm happy to see that they assisted you with these difficulties. For more information about their resolution, I recommend you to contact them for updates. Your feedback is greatly appreciated.

@Joelyba @madgrizzle @RatedE @SunsetRunner The feedback that was submitted in regards our Ionic device is appreciated, we're always working to improve our product and services, therefore, the feedback that were provided is helpful for us. @RatedE I'm glad to know that your concern was resolved, do not hesitate to ask any additional questions you may have. Thanks for sharing some suggestions to resolve user inquiries too.

@ionicJH I'm sorry to see you feel that way, let me address your concern. I was informed by our Support team that they already provided you with assistance regarding the difficulties experienced with your Ionic device. For more assistance about their resolution, I recommend you to contact them directly and they'll be happy to further assist you. Keep me posted if you need anything else.

@Ericws Your post and comments about your experience with your Versa device are appreciated, thank you for taking the time to share your situation. I suggest you to check: How do I charge my Fitbit device? for tips and recommendations to properly charge your device and avoid any matter in the future. 

I'll be here if you need anything else!

[cat19761980]

My Ionic just died after 27 months. I got the dreaded red triangle and exclamation mark, which I gather means it's toast. I'm going to try a Versa.

[hades666]

I'd suggest moving away from FitBit. Try a Garmin or Samsung.

[asiayeah]

Mine's left button has stopped working after 18 months of use.

It's certainly a pity especially when Ionic 2 isn't yet available 

[sfringer]

@cat19761980 the Versa is just the Ionic without GPS. I would not expect much of a different experience moving to the Versa. You would likely be better served moving to another manufacturer.

[asiayeah]

@sfringer @cat19761980 IMHO, it's not a bad idea to move to Versa from Ionic. Versa does look like a more robust revised hardware esp the Versa Lite with only 1 physical button. It may last longer and it's only half of the price. The user experience will look very familiar, it may be a good thing. 

[Daneja2001]

I went 3 Blaze before I gave up and Hubby brought me a Ionic. That one died 3 mths in to use. I know easy they are to malfunction so I treat them with kids gloves. Since under warranty it was replaced. 10 mths after that it again is startjng to malfunction. I was told that they only last about 2 yrs. Thinking of leaving Fitbit and purchasing a different brand.

[bsh3239]

My story is exactly the same.  First watch dies just shy of a year and then Fit Bit replaced it and the replacement is now dead as well - both time the screen display is shot - pixelated and black.  I have given Fit Bit my money for three different versions of various fitness trackers - not going to do it again, I am looking seriously at the Samsung fitness watch.  $300 dollars for a watch that lasts less than a year - Fit Bit missed the mark on this one. 

[RicardoFitbit]

Hello again, sorry for the delay in responding. My apologies for the difficulties experienced with your Ionic devices. 

Thanks for taking the time to share your thoughts and personal experience with each of your devices, I totally understand how frustrating this situation can be. Please take in consideration that we are always working and striving to improve the Fitbit experience with our products and services just as per previously mentioned. That said, the feedback that is shared here in the Community Forums is always helpful for us to evaluate our procedures. For a better understanding of the outcome of your cases with our Support team please refer to our warranty policies. 

Let me know if I can do anything else for you guys.

[t.parker]

In my case, the Ionic died after 1 year 5 months. Still within the valid warranty (EU) but I didn't care to get a replacement. It didn't meet my expectations from the start and another device wouldn't change that either. Instead, it was a source of frustration rather than any help so I gave up on it.

[cffhello]

I will never buy another fit bit product and this was my 3rd

Sent from Mail for Windows 10

[cffhello]

i will never buy a fitbit product again and this was my 3rd one

[asiayeah]

I actually got a Charge 3 after my Ionic died. I am now considering the Versa 2. It looks interesting enough if GPS isn't required. 

[LokeMT]

Are you serious? There are better built products out there.

See my post / Fitbit's reply on Ionic HR dropping during intense activity....