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factory reset issue

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‎11-02-2017 02:33

‎11-02-2017 02:33

After doing factory reset for ionic now the display is only showing "data not cleared......Sync & try again". I cant do anything on this. i tried reseting it.....but the msg is same
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‎11-02-2017 10:26

‎11-02-2017 10:26

Awesome troubleshooting

 

When desired it's possible to contact the fitbit support team, they can be contacted from the official contact page.
 
Mention what you've already tried to speed things up.
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‎12-06-2017 07:00

‎12-06-2017 07:00

Hi this usually happens when you performed a factory reset without before unpairing the device. Usually you should unpair the device, forget BT (both Ionic and Ionic (Classic)) and perform the factory reset. To solve this issue follow these steps:

 

  1. Unpair your Ionic
  2. Unpair from BT both Ionic and Ionic (classic)
  3. Restart the App
  4. Setup your device again.
  5. Probably you will need to perform another Factory Reset because not all Data has been erased. (Remember to unpair first)

Hope it helps, it did work for me 🙂

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