ionic screen flashing and dont stop

[luizmeza]

My Ionic screen all of a sudden starting flashing when I tried to sync, and it won't stop. It's stuck on the blue diamond symbol and I can't reboot or turn it off. Tried charging it too but that hasn't helped either. Also my phone app can't "find" it. 

[SilviaFitbit]

A warm welcome to the Community @luizmeza! I've moved your post to this board as it was on the Spanish forum. I appreciate the details you've mentioned and the troubleshoot you've performed. 

Based in what you mentioned, it seems that it got stuck on the firmware version and since you're not able to restart or sync it. I've shared your post with our Customer Support team, so they can continue assisting you on this matter. 

Hope this helps! 

[luizmeza]

Hi, Silvia. Yesterday i wrote this e-mail to fitbit support. if I could go back I would not have bought this device:

Hi! I bought my ionic and almost never got to use it. Twice I had to reset the factory settings but this second time it never worked again. In 1 year, I got to use 1 week!!!! I’ve been tried to repair during the last 2 months. Im done!!! I ask for a solution to my problem because it is a very expensive device to not work. Thank you and waiting for a answer.

[SilviaFitbit]

A warm welcome to the Community @luizmeza! Sorry for the delay on my reply.

Thanks for mentioning that you've contacted our Support team. I've noticed that you already have a resolved case with them, you may want to continue the communication via email, they will provide you with a solution based on the Fitbit Warranty. 

I'll be around if you need further assistance. 

[MPerry143]

I am having the same issue with my ionic. For the past two months it has not stopped flashing the Fitbit symbol!!!

How did you get yours resolved I would love to have my watch working again?

[SilviaFitbit]

A warm welcome to the Community @MPerry143! Sorry to hear that your Ionic is flashing the Fitbit symbol. Please try restarting your watch. 

Let me know the outcome. 

[MPerry143]

I wish either of those things worked. I've tried them before and now try
them again to no avail. Watch still does nothing but blink at me with the
Fitbit diamond.

[SilviaFitbit]

Thank you for getting back @MPerry143. In this case, I've shared your post with our Support team, they will continue assisting you on this matter.

I'll be around if you need further assistance. 

[JInkster]

Did anyone have any joy from this?