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my heart rate and sleep apps arent working

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‎06-03-2020 16:29

‎06-03-2020 16:29

hello,

 

     Since the newest update my heart rate and sleep doesn't work? I have tried to reset my fitbit with no luck. I don't even see the lights come on in the back of my watch. What could be wrong?

 

 

Laurie Stoumile

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‎06-24-2020 16:30

‎06-24-2020 16:30

@LJS19 Welcome back to the Community. Thanks for letting me know what you're experiencing with your Ionic. 

 

I appreciate the troubleshooting tried prior to posting. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue the communication through email. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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