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numbers showing on screen

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‎10-17-2017 22:23

‎10-17-2017 22:23

My watch has stopped working apart from the clock face.when I press any of the buttons or swipe, I just get the numbers 1-10 showing in a grid. Pressing the numbers takes me no where. Has this happened to anyone else? It’s like it’s crashed.

Best Answer
27 REPLIES 27

‎10-17-2017 22:43

‎10-17-2017 22:43

Can you post a picture of it?

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0 Votes

‎10-17-2017 22:47

In response to KarenLeah

‎10-17-2017 22:47

I can’t see how to attach a photo on this forum.

@KarenLeah wrote:

Can you post a picture of it?

 

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0 Votes

‎10-17-2017 22:50

In response to KarenLeah

‎10-17-2017 22:50

IMG_2087.JPG

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0 Votes

‎10-17-2017 22:53

In response to Cher007

‎10-17-2017 22:53

You click the dots in the upper right corner of the post and do edit post. Then click the little picture of a camera. You should be able to upload a picture that way. 

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0 Votes

‎10-17-2017 22:54

In response to Cher007

‎10-17-2017 22:54

Darn the picture won’t upload or something?

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0 Votes

‎10-17-2017 23:13

In response to KarenLeah

‎10-17-2017 23:13

Is it the PIN entry display? That’s about the only thing I can think of that would fit that description.

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

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0 Votes

‎10-17-2017 23:22

In response to KarenLeah

‎10-17-2017 23:22

Thanks but when I press the graphic of the camera it only gives me an option to insert text, not a graphic. I’ll try on my laptop.

:memo: on the 🏃 from :mobile_phone:
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0 Votes

‎10-17-2017 23:23

In response to MikeF

‎10-17-2017 23:23

No it’s not the pin. It’s all 10 numbers in a grid with no option to do anything from there. That screen appears with all buttons and swipe left, right, up and down.

:memo: on the 🏃 from :mobile_phone:
Best Answer

‎10-18-2017 12:32

In response to Cher007

‎10-18-2017 12:32

Hi. Did you workout how to correct the screen face with numbers from 0-9?  Mine is doing the same thing. 

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‎10-18-2017 12:36

In response to Cher007

‎10-18-2017 12:36

Hi, I too have the same problem with my Iconic. I have all the numbers in a grid 0-9 and can't rid of it even after a reset. 

Cher007 did you get a solution ? 

Best Answer

‎10-18-2017 13:58

In response to Phirrups66

‎10-18-2017 13:58

Yes, you have activated the PIN number lock. See my thread...there is instructions on how to deactivate the pin in the app.

:memo: on the 🏃 from :mobile_phone:
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0 Votes

‎04-25-2018 09:40

‎04-25-2018 09:40

I put a screen protector on my ionic a few days ago and should've shut it off but didn't and now, I can see my time and steps on main screen with weather app but when I push any button - a grid of all the numbers comes up like it wants me to set up a new number or something.  So now no texts or notifications with people's names calling me or even a buzz on my ionic when I get a call. Tried shutting off 3 times and still the same problem, so not sure if I did this or it is happening to others as well.?

Best Answer

‎04-25-2018 09:41

In response to MikeF

‎04-25-2018 09:41

I bet that is it but I don't know how to resolve this.

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0 Votes

‎04-25-2018 12:40

In response to cjpfannenstiel

‎04-25-2018 12:40

You have set the security screen.

You need to enter in the PIN number you set to access the rest of the functions.

:memo: on the 🏃 from :mobile_phone:
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0 Votes

‎06-02-2018 22:21

In response to Cher007

‎06-02-2018 22:21

Hi! How do I see your thread with the solution? I’m having be exact same issue 

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‎07-26-2018 21:17

‎07-26-2018 21:17

I am having the same problem, were you able to fix it?

Best Answer

‎07-27-2018 13:59

In response to hkolessar

‎07-27-2018 13:59

Hey everyone! 

 

For anyone that might be experiencing this issue, this usually means that you've entered an incorrect PIN code 10 times and you need to unlock your Fitbit watch with your paired phone. 

 

To do so: 

 

  1. From the Fitbit app dashboard, tap or click the Account icon  > your device image. 
  2. Tap or click Device Lock.
  3. Find the option to reset your PIN code. 

Additionally, here's the thread where @Cher007 got it fixed. 

 

Hope this helps! Keep me posted. Robot Happy

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎08-08-2018 05:19

‎08-08-2018 05:19

Try entering the PIN number you set up

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0 Votes

‎02-09-2019 13:55

In response to Cher007

‎02-09-2019 13:55

You use the keypad to enter your 4 didgit code

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0 Votes