Exercise data won't show correctly

[Nonamelady]

My luxe Fitbit recorded my exercise minutes correctly on the page that shows what kind of minutes you achieved, but in the summary stats page, the minutes are incorrect and significantly less.  I have done a soft reboot and several resets, but no change.  How can I fix this?

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there, @Nonamelady. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

To better assist you, can you please provide me with some screenshots showing the discrepancy you're referring to? In order to add a photo to your reply please: 

• When you're in the reply page, click on the Insert Photos icon (the little camera). 
• Then, click on the Choose File in the middle of the grey window that will pop up. 
• Search for the photo on your computer or phone and click on Open.
• Once the image shows up in the grey windows, select the size and the position and click on Done.

Meanwhile, please see How do I track my workouts with my Fitbit device? 

Keep me posted. 

[Nonamelady]

I have pictures from my Fitbit Luxe record from 5.22.2022 but do not see how to attach them.
Please advise. Thank you.
Margaret Conner

[MarreFitbit · Accepted solution]

@Nonamelady As recommended above, in order to add a photo to your reply please: 

• When you're in the reply page, click on the Insert Photos icon (the little camera). 
• Then, click on the Choose File in the middle of the grey window that will pop up. 
• Search for the photo on your computer or phone and click on Open.
• Once the image shows up in the grey windows, select the size and the position and click on Done.

Let me know if you have any inquiries.