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Exercise is measured, but Exercise Tracking shows none

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My Luxe has not automatically indicated exercise for 10 days, which means it shows none of my workouts in that period. I note HR while I exercise, so it is recording, and I can see the activity and zone minutes at the end of each day and historically. But the "track your exercise" feature indicates that I have not exercised for more than a week. I restarted. I changed the clock face to ensure HR is in the permanent display.

 

Is this a known discrepancy? It makes the device significantly less useful to me. Ideas? Thank you!

 

 

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Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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Not a kind reply. The device should be user friendly. It used to work, but now it does not.

 

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Does anyone else know? If I click on the chevron icon, it shows specific exercise and zones daily. But my reported exercise shows zero days since early January .

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