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Fitbit Luxe battery is draining quickly

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‎07-02-2021 18:43 - last edited on ‎12-09-2024 02:49 by Fitbit Moderator

‎07-02-2021 18:43 - last edited on ‎12-09-2024 02:49 by Fitbit Moderator

First time using my new Luxe. Charged it up fully, & updated app. My battery has died after less than 24 hours. I only had a few notifications- what is causing the battery to die so quickly? 

 

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎07-02-2021 20:46

‎07-02-2021 20:46

It sounds like a malfunction, as the battery should last about 5 days. Have you contacted Support?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎07-03-2021 03:36

In response to DramaQueenDiva

‎07-03-2021 03:36

Hi there, @Fsos. Thanks for stopping by and for the details provided in your post. 

 

What version of the Fitbit app do you have installed on your phone? Please make sure you've updated it to version 3.43 or later. Updating your Fitbit app should fixe the issue with your Fitbit Luxe's battery life. To do so, see How do I update the Fitbit app?

 

If the issue persists, I'd recommend @DramaQueenDiva's advice, as the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎07-27-2021 09:05

‎07-27-2021 09:05

I have contacted support & they are replacing my Fitbit. 

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‎07-27-2021 12:54 - edited ‎09-15-2023 05:59

In response to Fsos

‎07-27-2021 12:54 - edited ‎09-15-2023 05:59

@Fsos Awesome! I'm glad to hear that our Support Team is replacing your Luxe. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


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