Fitbit Luxe screen and connectivity issues

[karajoy]

My luxe is having connectivity issues. When I go to my phone’s Bluetooth settings, I can watch it connect/disconnect every few seconds. Seriously, seconds. When I was picking a clock face, I continually got pop up notifications in the app that I was not connected, but I was eventually able to update the clock face. I’m mostly able to sync, but occasionally have syncs that take really long.

Also, have had minor stripes appearing through the screen since I first turned it on.

Anyone else having these issues? Hopefully something that will be fixed in a future update, or something that requires replacing the Fitbit?

Update: I should add that I’m not having any issues with screen responsiveness. Overall, really enjoying the luxe as a replacement for my Alta HR that died two weeks ago!

Moderator Edit: Clarified subject

[Steliz]

I am in the process of returning my Luxe. I am so disappointed with the connectivity of the device.

I was singing it's praises for 3 weeks then the problems started. It intermittently synced, the clock face was the wrong time, the active zones, steps, sleep ....etc just stopped. The courier is collecting it Monday.

I

[TraciL]

I got a firmware update last Friday and have not noticed an improvement in the connectivity. It still will not connect to my Android phone at all, and I have to reset it to get it to sync with my iPhone. Sometimes it will sync a few times throughout the day, but I don't think I've gone more than 24 hours without needing a reset to get it to connect again.

[sophiemilner]

Thanks for the update because I was thinking of re ordering but I won’t yet! 

[Steliz]

I did think about it too as I really liked the Luxe but I think they have too many issues with it at the moment.

I have ordered a Finesse 2 instead.

[Steliz]

Sorry I have ordered a Fitbit Inspire 2 to replace my Luxe.

[LightBoss]

Can't get my wife's Luxe to connect in order to download the firmware.   She is very upset.    Guess the best solution is to just return it?

[AlyLaw]

I’m having major issues with my luxe not counting steps. Have deleted app, restarted watch, etc. Now it’s carrying my steps and distance over each day rather than resetting. It’s not a blue tooth connectivity issue as this seems fine. Can anyone help? Or should I just return? Thanks. 

[karajoy]

Updated luxe. Still having connectivity issues…. This is extremely disappointing as I’ve now owned the luxe for almost two months. I’m not entirely sure that I’ll purchase another Fitbit due to this fiasco. There’s an extreme lack of clear communication to customers (why are we having to go to message boards for answers?? This issue is wide-spread enough on a BRAND NEW product, Fitbit should be proactively communicating with customers). When will this be fixed? When we will be getting spO2 that was advertised when this was still on pre-order, and is still advertised on the products web page (have to hit see more details for it to say **coming soon**)?

[karajoy]

Also, due to the bad connection and it not syncing with my phone, my luxe will regularly display the WRONG TIME. I am very lucky this has not caused issues for me as I have caught it in time, but my watch is the main way I keep track of time, especially when out doing errands. I have to go in and manually sync the luxe to get it to display the correct time. 

[dianitaw]

Hi, i'm having the same problem. Just got my new luxe and been trying to sync and update but it wont keep connected to Bluetooth

[dianitaw]

Hi, Just got my new luxe and been trying to sync and update but it wont keep connected to Bluetooth. Already restarted the device 3 times. 

[Lauzzi]

My connectivity has been fine, but my screen has been showing the stripes and screen keeps glitching every now and then 😞 only got this luxe last Thursday 

[mbinMN]

Sounds like a return to me.  Mine has not had these problems. 

[mbinMN]

I had the problem the first night of trying to connect.  It resolved itself overnight.  It took we a couple of days to figure it out and get used to it.  It has been fine since.  I have had it over a month and very happy with connectivity and look and syncing.  I like it better than my Alta, though I wish I had better band choices.  I liked the mesh band for my Alta.

[Hodges5496]

My luxe has been updated as soon as I received it.  It still loses connectivity and has to be deleted and reinstalled twice a day.  This is time consuming and not worth the hassle on a brand new product.  Will Fitbit be fixing this or can I return it?

[AlyLaw]

I returned mine in the end. It was very easy to do and they didn’t ask any questions. They must know there are major issues with the luxe.

[Lauzzi]

I am retuning mine today! I'm going for the versa 3 instead. After seeing alot of people's views on the luxe it has put me off getting a new replacement 😞 shame though as I really liked the luxe.

[RobertaSears]

I updated everything and I’m still having connectivity issues. Nothing seems to be working with the Bluetooth connection. 

[Radical-1234]

I have a Sense. It’s not updating and not connecting anymore. Who can help me please?

[Jenluna]

This will be the 3rd time now my screen has done this(coloured lines). However this time, so far has not come back on properly. It was only purchased on the 3rd of august. I have restarted it quite a few times and tried to change the clock face but to no joy. It’s day 3 it has been like this but it is still syncing my stats. Would the best advice be to return it?