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Fitbit Luxe screen is scrolling on its own

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‎07-08-2021 06:14 - last edited on ‎07-08-2021 15:11 by Fitbit Moderator

‎07-08-2021 06:14 - last edited on ‎07-08-2021 15:11 by Fitbit Moderator

Hello, all. I just purchased my Fitbit Luxe about a week ago, and the display just randomly started scrolling through all the display and setting options.  For example, it will scroll from heart rate, to steps, to calories burned, to zone minutes all on its own, without being touched. It even sometimes scrolls through the setting options.

 

Is this a bug, or did I accidentally push something on the touch screen?  I have tried restarting it, putting it on the charger, changing the clock face, and nothing has made a difference.

 

Thanks!

 

Moderator Edit: Clarified subject

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‎07-08-2021 15:13 - edited ‎03-20-2024 10:40

‎07-08-2021 15:13 - edited ‎03-20-2024 10:40

Hi there, @LoriWbr. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Fitbit Luxe before posting here. 

Since you've exhausted all possible recommendations we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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