help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Luxe screen won't swipe

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-09-2021 09:18 - last edited on ‎10-11-2021 03:58 by Fitbit Moderator

‎10-09-2021 09:18 - last edited on ‎10-11-2021 03:58 by Fitbit Moderator

Just suddenly my Fitbit has stopped swiping . i have cleaned the screen but that hasn’t worked . Would anyone be able to offer some advice please 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-11-2021 04:00 - edited ‎06-14-2023 07:37

In response to JohnnyRow

‎10-11-2021 04:00 - edited ‎06-14-2023 07:37

Hi there, @eveieb. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

As @JohnnyRow has recommended, please restart your Luxe. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
4 REPLIES 4

‎10-09-2021 09:26

‎10-09-2021 09:26

Did you try a restart ?

JohnnyRow_0-1633796745896.png

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎10-09-2021 09:54

In response to JohnnyRow

‎10-09-2021 09:54

no i will do that , thank you , just wasn’t sure what was the best to do

Sent from my iPhone
Best Answer
0 Votes

‎10-09-2021 10:20

In response to eveieb

‎10-09-2021 10:20

Restart as above is always safe to try; no risk in trying it first.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎10-11-2021 04:00 - edited ‎06-14-2023 07:37

In response to JohnnyRow

‎10-11-2021 04:00 - edited ‎06-14-2023 07:37

Hi there, @eveieb. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

As @JohnnyRow has recommended, please restart your Luxe. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes