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Fitbit luxe sleep score issue.

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‎07-03-2021 10:48

‎07-03-2021 10:48

I’m been using a luxe for 2 weeks, just 2 of 15 days the device gave a sleep score. Any help with this issue ? 

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‎07-03-2021 12:51

‎07-03-2021 12:51

Are you going to sleep with it and not doing anything or are you hitting the plus symbol to add sleep. If you hit the plus symbol and tell it your going to sleep then it won’t give you a score. You have to just fall asleep with it on. 

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‎07-03-2021 16:51

In response to ChrisC1969

‎07-03-2021 16:51

I tap Begin sleep now in the app and or course I’m sleeping wearing the Fitbit.

 

how so , 2 days give and score and 13 days don’t.

I should be rockets science to wearing it and sleeping with the device on. 

 

 

 

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‎07-04-2021 03:54

In response to mdrmtz

‎07-04-2021 03:54

Hello @mdrmtz and welcome to the Help forum.  The Begin Sleep Now in the app is for trackers that don't measure heart rate and don't track sleep automatically.  Your Luxe tracks sleep automatically.  You will ALWAYS get sleep patterns if you start/stop sleep in the app.  What should I know about Fitbit sleep stages? 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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