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How to return Fitbit?

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‎04-11-2022 02:50

‎04-11-2022 02:50

Do Fitbit make it really difficult to contact them to return on purpose??? Anyone able to tell me how to do it please?

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3 REPLIES 3

‎04-11-2022 05:21

‎04-11-2022 05:21

Hi @judithstorm  support is available when someone is there to answer your call or chat request. Here is the link in English 

https://myhelp.fitbit.com/s/support?language=en_US 

 

Stepping in the U.S.A. since September 2013. Android 14

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‎04-11-2022 05:27

‎04-11-2022 05:27

Hi @judithstorm - Sorry you’re having problems with this. You can follow the link at the bottom of the page titled Returns and Warranty. Scroll down to How to Obtain Warranty Service. That paragraph offers instructions on how to get a return authorization. You can also contact Fitbit Support. I hope this helps.

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‎04-11-2022 17:49

In response to SunsetRunner

‎04-11-2022 17:49

It also depends on where you purchased the device. If it was through a 3rd party retailer, then you need to abide by their return policies.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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