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Luxe Bands Not Latching

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‎08-01-2023 18:02

‎08-01-2023 18:02

The band that came with the luxe will not stay latched.  I purchased different bands I cannot get them to stay either.  When I insert the bands I do not hear a click.  What is the issue I am having?

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1 REPLY 1

‎08-02-2023 08:31

‎08-02-2023 08:31

Hi there @LaurieS09, welcome to the community. 

In a regular case, I'll suggest changing the sides of your bands, but since you have tried several bands now, I don't think those are the problem. This seems to be an issue that can be handled better by our support team. Please get in touch with them to get assistance with your Fitbit luxe. You can use any of our official methods, such as a call, text, or email, by clicking here. 

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