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Luxe GPS connectivity issues

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‎02-27-2022 17:39 - last edited on ‎02-28-2022 03:43 by Fitbit Moderator

‎02-27-2022 17:39 - last edited on ‎02-28-2022 03:43 by Fitbit Moderator

My Luxe can't get GPS SIGNAL ,espcecially when i am on the outdoor run .can you fix the issue.?

 

Moderator Edit: Clarified subject

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‎02-28-2022 03:44 - edited ‎08-30-2023 08:48

‎02-28-2022 03:44 - edited ‎08-30-2023 08:48

Hi there, @Marinecorp61. Welcome to the Community Forums. Thanks for sharing the details about the issue with the GPS. 

Verify the following requirements; then try the troubleshooting steps if necessary:

  • Make sure that you have a clear view of the sky when you start the exercise. Environmental factors, including tall buildings, dense forest, steep hills, and even thick cloud cover, can interfere with your phone’s ability to connect to GPS satellites. If the signal is blocked—either because you're indoors, underground, or due to another reason—GPS won't work.
  • Confirm that Bluetooth on your phone is turned on, and your device is connected under your phone’s Bluetooth settings.
  • Make sure that phone is within 30 feet of your device.
  • Make sure that your device can sync with the Fitbit app. For more information, see How do Fitbit devices sync their data?
  • Confirm that the Fitbit app can use your phone's GPS sensors. For more information, see How do I allow my Fitbit device to use my phone's GPS sensors?


See if GPS connects after each step:

  1. Force quit, and reopen the Fitbit app to refresh the connection with your device.
  2. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Restart your phone.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-28-2022 03:44 - edited ‎08-30-2023 08:48

‎02-28-2022 03:44 - edited ‎08-30-2023 08:48

Hi there, @Marinecorp61. Welcome to the Community Forums. Thanks for sharing the details about the issue with the GPS. 

Verify the following requirements; then try the troubleshooting steps if necessary:

  • Make sure that you have a clear view of the sky when you start the exercise. Environmental factors, including tall buildings, dense forest, steep hills, and even thick cloud cover, can interfere with your phone’s ability to connect to GPS satellites. If the signal is blocked—either because you're indoors, underground, or due to another reason—GPS won't work.
  • Confirm that Bluetooth on your phone is turned on, and your device is connected under your phone’s Bluetooth settings.
  • Make sure that phone is within 30 feet of your device.
  • Make sure that your device can sync with the Fitbit app. For more information, see How do Fitbit devices sync their data?
  • Confirm that the Fitbit app can use your phone's GPS sensors. For more information, see How do I allow my Fitbit device to use my phone's GPS sensors?


See if GPS connects after each step:

  1. Force quit, and reopen the Fitbit app to refresh the connection with your device.
  2. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Restart your phone.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer