help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe GPS connectivity issues

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-27-2022 17:39 - last edited on ‎12-28-2025 15:30 by Fitbit Moderator

‎02-27-2022 17:39 - last edited on ‎12-28-2025 15:30 by Fitbit Moderator

My Luxe can't get GPS SIGNAL ,espcecially when i am on the outdoor run .can you fix the issue.?

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎02-28-2022 03:44 - edited ‎08-30-2023 08:48

‎02-28-2022 03:44 - edited ‎08-30-2023 08:48

Hi there, @Marinecorp61. Welcome to the Community Forums. Thanks for sharing the details about the issue with the GPS. 

Verify the following requirements; then try the troubleshooting steps if necessary:

  • Make sure that you have a clear view of the sky when you start the exercise. Environmental factors, including tall buildings, dense forest, steep hills, and even thick cloud cover, can interfere with your phone’s ability to connect to GPS satellites. If the signal is blocked—either because you're indoors, underground, or due to another reason—GPS won't work.
  • Confirm that Bluetooth on your phone is turned on, and your device is connected under your phone’s Bluetooth settings.
  • Make sure that phone is within 30 feet of your device.
  • Make sure that your device can sync with the Fitbit app. For more information, see How do Fitbit devices sync their data?
  • Confirm that the Fitbit app can use your phone's GPS sensors. For more information, see How do I allow my Fitbit device to use my phone's GPS sensors?


See if GPS connects after each step:

  1. Force quit, and reopen the Fitbit app to refresh the connection with your device.
  2. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Restart your phone.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
1 REPLY 1

‎02-28-2022 03:44 - edited ‎08-30-2023 08:48

‎02-28-2022 03:44 - edited ‎08-30-2023 08:48

Hi there, @Marinecorp61. Welcome to the Community Forums. Thanks for sharing the details about the issue with the GPS. 

Verify the following requirements; then try the troubleshooting steps if necessary:

  • Make sure that you have a clear view of the sky when you start the exercise. Environmental factors, including tall buildings, dense forest, steep hills, and even thick cloud cover, can interfere with your phone’s ability to connect to GPS satellites. If the signal is blocked—either because you're indoors, underground, or due to another reason—GPS won't work.
  • Confirm that Bluetooth on your phone is turned on, and your device is connected under your phone’s Bluetooth settings.
  • Make sure that phone is within 30 feet of your device.
  • Make sure that your device can sync with the Fitbit app. For more information, see How do Fitbit devices sync their data?
  • Confirm that the Fitbit app can use your phone's GPS sensors. For more information, see How do I allow my Fitbit device to use my phone's GPS sensors?


See if GPS connects after each step:

  1. Force quit, and reopen the Fitbit app to refresh the connection with your device.
  2. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Restart your phone.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer