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Luxe added 5K steps while playing ukelele

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‎12-23-2021 03:03 - last edited on ‎12-23-2021 04:13 by Fitbit Moderator

‎12-23-2021 03:03 - last edited on ‎12-23-2021 04:13 by Fitbit Moderator

Hi guys, I’m new here, just got a Luxe and figuring out how to use it. Tonight I sat in a chair and played ukulele for about 40 minutes and over 5,000 steps were added! I know it counts arm swings but it’s not on my strumming arm, so it’s not moving that much — what the heck? I guess I’ll have to take it off in future.

 

Moderator Edit: Clarified subject

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‎12-23-2021 04:17 - edited ‎10-09-2024 08:28

‎12-23-2021 04:17 - edited ‎10-09-2024 08:28

Hi there, @RubyAnna. Thanks for stopping by in the Community Forums and the details provided in your post about the inconvenience with your Luxe. 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you still need help, please feel free to contact them back so they can continue assisting you.

Have a good day. 

Maria | Community Moderator, Fitbit


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‎12-23-2021 12:31

In response to MarreFitbit

‎12-23-2021 12:31

Sorry, no I didn’t get any assistance with this. I left the chat as they were not responding and I had to go.

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‎12-23-2021 12:44

In response to MarreFitbit

‎12-23-2021 12:44

You may be referring to a different issue, which I did discuss in depth with the support team, but they were unable to assist with that either. I thought this was a community forum for users, not Fitbit's support team. I’m new here so forgive me if I’ve done something wrong, but why was my post reported? I’m just seeking advice from other users.

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