Luxe battery is draining quickly

[brittnymichael]

I received my fit bit yesterday, it went from 57% to dead within 2 hours, so I assumed it didn’t start on a good charge. Charged it up, was finished by 7p and 9:30a the next day it’s completely dead again. 

Any suggestions here? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @brittnymichael. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming from. 

For instructions on how to extend your Fitbit device's battery, please visit this article. 

Hope that helps. 

[brittnymichael]

I tried every suggestion and it still lasted max 14 hours. I exchanged to give it one last shot before giving up on Fitbits and the new one is wildly better performing! 

[MarreFitbit]

@brittnymichael  I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.