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Luxe battery is draining quickly

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‎02-18-2023 16:21 - last edited on ‎02-19-2023 06:49 by Fitbit Moderator

‎02-18-2023 16:21 - last edited on ‎02-19-2023 06:49 by Fitbit Moderator

From reading in this forum, there appears to be an issue with the Luxe battery. I purchased my Luxe from Walmart approximately four weeks ago. My Fitbit worked as expected for the first three weeks, currently the battery is draining on a daily basis. Is there something that is going to be done to rectify the situation?

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎02-18-2023 17:32

‎02-18-2023 17:32

here are the support contacts I've gleaned over the years on the forums.

 

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎02-19-2023 06:51 - edited ‎03-09-2024 07:49

In response to Odyssey13

‎02-19-2023 06:51 - edited ‎03-09-2024 07:49

Hi there, @FergusWL. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

If you haven't done so yet, I'd recommend taking a look at the tips recommended in this help article Can I extend my Fitbit device's battery life?

If the above doesn't make any difference on your Luxe's battery behavior, please follow @Odyssey13's advice and chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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‎02-20-2023 14:39

‎02-20-2023 14:39

My Luxe won’t hold charge either. I’m having to charge mine every other day.  It’s under a year old. It’s a pain having to do this all the time. Very disappointing considering the price. 

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