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Luxe is not syncing with my Fitbit app

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‎08-16-2022 13:46 - last edited on ‎02-22-2023 08:17 by Fitbit Moderator

‎08-16-2022 13:46 - last edited on ‎02-22-2023 08:17 by Fitbit Moderator

My Luxe is not syncing. The app says I only had 67 steps yesterday but the device said I had around 8400 steps. Today, the app says I have 0 steps but the device says I have over 7800 so far today. I’ve uninstalled the app, reinstalled it, nothing changed. Turned off my IPad and turned it back on and still nothing. What’s my next step?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-17-2022 05:35

‎08-17-2022 05:35

Hi @Cslife Try the suggestions in THIS Help Article on syncing issues

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-17-2022 05:47

‎08-17-2022 05:47

Hi, @Cslife from what you have said, and my own experience with Luxe, I think it is unlikely that you will solve this sync issue.  I would recommend getting in touch with Fitbit Customer Support on Contact.Fitbit.com .  Let them know the troubleshooting steps you have already tried.

 

Good luck, and let us know how it goes.  Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

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‎08-19-2022 14:24

‎08-19-2022 14:24

Same here

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