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Luxe issues with clock, sleep and steps.

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‎10-03-2021 04:22 - last edited on ‎10-03-2021 17:05 by Fitbit Moderator

‎10-03-2021 04:22 - last edited on ‎10-03-2021 17:05 by Fitbit Moderator

Cannot chance clock on luxe Fitbit face and false sleeping pattern and incorrect steps

 

Moderator edit: updated subject for clarity

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‎10-03-2021 17:05 - last edited on ‎06-14-2023 07:38 by Fitbit Moderator

‎10-03-2021 17:05 - last edited on ‎06-14-2023 07:38 by Fitbit Moderator

Welcome to the Fitbit Community, @Bernadette3.

Thank you for the information provided.

The clock on your Fitbit Luxe should update automatically after syncing your Tracker. For instructions on how to fix it manually, please visit this article.

There are some factors that can affect your sleep stages. Please visit this site, open the menu "Why don't I see sleep stages today?" and follow the instructions.

Regarding the issue with steps not accurate, please tell me is your Luxe is tracking too many steps or just a few of them?

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‎10-10-2021 12:14

‎10-10-2021 12:14

Mine is tracking too few steps. 

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‎10-10-2021 13:48 - last edited on ‎06-14-2023 07:39 by Fitbit Moderator

In response to Jynxie

‎10-10-2021 13:48 - last edited on ‎06-14-2023 07:39 by Fitbit Moderator

Welcome to the Fitbit Community, @Jynxie.

In this case, I would recommend visiting this article, open the menu "What can I do if my step count seems inaccurate?" and follow the instructions.

In addition, you can restart your Fitbit Luxe by following these steps.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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