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Luxe keeps turning itself off

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‎08-15-2022 14:52 - last edited on ‎08-15-2022 15:19 by Fitbit Moderator

‎08-15-2022 14:52 - last edited on ‎08-15-2022 15:19 by Fitbit Moderator

My Luxe is only two weeks old and if I take it off, it turns itself off and I cannot turn it back on without having to charge it and reboot it (holding button on charger down three times) which is very annoying. Thanks in advance for any help 

 

 

Moderator Edit: Clarified subject

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‎08-15-2022 15:21 - edited ‎08-14-2023 10:33

‎08-15-2022 15:21 - edited ‎08-14-2023 10:33

Hi there, @Irishelaine. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

As a first approach, please confirm that you've restarted your Luxe as suggested here. If so, please to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-15-2022 15:21 - edited ‎08-14-2023 10:33

‎08-15-2022 15:21 - edited ‎08-14-2023 10:33

Hi there, @Irishelaine. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

As a first approach, please confirm that you've restarted your Luxe as suggested here. If so, please to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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