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Luxe keeps turning off

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‎05-14-2023 10:32 - last edited on ‎05-14-2023 10:43 by Fitbit Moderator

‎05-14-2023 10:32 - last edited on ‎05-14-2023 10:43 by Fitbit Moderator

My Luxe keeps turning off and app says low battery. When I plug it in, it has plenty of battery. This is happening every other day. I have restarted several times, clicked the button on the charger 3 times and I have the latest firmware version 58.20001.188.58. It was purchased 12/2021 as a gift for me. Help!

 

 

Moderator Edit: Clarified subject

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‎05-14-2023 11:16 - edited ‎05-26-2023 04:33

‎05-14-2023 11:16 - edited ‎05-26-2023 04:33

Hi there, @afarrell52. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-14-2023 11:16 - edited ‎05-26-2023 04:33

‎05-14-2023 11:16 - edited ‎05-26-2023 04:33

Hi there, @afarrell52. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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