Luxe pixelated screen

[Shesgotsoul]

Hi, 

my luxe screen suddenly became pixelated. 
I’ve tried the reset where you hold the button three times. The luxe vibrates slightly and flickers but nothing happens. It’s still synced to my phone but there is nothing to see on the screen. I’ve also tried to change the clock face. Any advice? It’s not old, I’m quite disappointed! 

Moderator edit: clarified subject.

[ManuFitbit]

Hi @Shesgotsoul. Welcome to the community forums.

Thank you for providing the information regarding this difficulty that you are experiencing with your Luxe. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

[Shesgotsoul]

Update - I had a call from the support team. The device is unfixable and is trash - such a shame. It didn’t last very long , is just out of warranty - I’d not recommend a luxe as there is nothing you can do if this happens.