Luxe screen corrupted

[Spikey2020]

It went to what looks like an piece of paper with writing on it. Can’t get it to do anything. Tried to reinstall but can’t.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Spikey2020. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out.

Please restart your Luxe as suggested here How do I restart my Fitbit device? 

Hope that helps. 

[Spikey2020]

This didn’t work try again with something else. Got this less than a month ago. June 17 2021 I believe. So if you can’t come up with a way to fix it then send new one or my money back

[MarreFitbit]

@Spikey2020 I appreciate you had followed the tips and recommendations provided above. I understand where you're coming from. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Spikey2020]

Is there and email you can send a note to about things wrong with fitbit

Update: Give me email address to contact someone 

[Odyssey13]

Hi @Spikey2020  the link above has listed the ways you can contact Fitbit and email isn't one of them. These are the community forums and when a Fitbit Moderator (employee of the company) says you need to contact customer support, that's what you'll need to do. Click on the link so you can get some help with your issue.

[MarreFitbit]

@Spikey2020 To get connected to one of our support channels, click here https://myhelp.fitbit.com/s/home?language=en_US Please bear in mind the information provided by @Odyssey13. 

We hope your issue is solved soon. 

[Spikey2020]

This doesn’t help me. I want my money back. I can’t get the help I need. 

[Odyssey13]

You must directly contact customer support. You've been given the link to click to get them. No one on these forums can give you a refund. Why not just click the link to get someone from customer support to assist you?