Luxe screen frozen

[Cazkc]

The screen on my Luxe watch has frozen and won’t do anything. It is just showing  a row of dots when I tap the screen instead of the clock face and if I swipe the screen it does nothing. How do I fix this please ? 

[SteveH · Accepted solution]

In the hope that it's just a software glitch, try restarting it:

[jaygokey]

I'm having the same problem but there is no button on the charger.  

[Cazkc]

The button is on the very end of the charger, the part that connect to the plug not the watch !

Thanks,

Caroline

[Cazkc]

Thanks Steve, I have managed to reset it and it’s now working 😊

[Gmadeb1]

I found the button and have pushed it 3 times but it did not work, any suggestions?

[SunsetRunner]

I uninstalled my Fitbit app and reinstalled it.  After setting up my device again, it worked fine.