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Luxe screen has developed horizontal lines on the screen

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‎02-10-2023 09:13 - last edited on ‎02-10-2023 12:09 by Fitbit Moderator

‎02-10-2023 09:13 - last edited on ‎02-10-2023 12:09 by Fitbit Moderator

had my Luxe for only about 3 weeks now but has now been flickering and has horizontal lines/ dead pixels across the screen. tried the chat support here but seems non-existent, kept redirecting to another page. had my MI band for about a year and had no problems like this one. for such a pricey gadget, I expected more. 

 

Moderator Edit: Clarified subject

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‎02-10-2023 12:12

‎02-10-2023 12:12

Hi there, @dmagsl. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand how you must be feeling. 

 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

 

I hope we can get you back on track.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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8 REPLIES 8

‎02-10-2023 12:12

‎02-10-2023 12:12

Hi there, @dmagsl. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand how you must be feeling. 

 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

 

I hope we can get you back on track.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎02-11-2023 08:37

‎02-11-2023 08:37

I'm experiencing the same exact issues and resetting the device hasn't done anything 

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‎02-11-2023 12:18

In response to Brdross

‎02-11-2023 12:18

@Brdross You should contact customer support, it's likely hardware issue. See @MarreFitbit's post above.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer

‎03-01-2023 04:33

In response to Brdross

‎03-01-2023 04:33

Omg I have the same problem with my luxe now. Only had it for about a month. Did you find a solution? I really don't want to buy another one. This already cost me $300 ㅠㅠ 

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‎03-01-2023 04:34

‎03-01-2023 04:34

Man I'm having the same problem. Did you ever find the solution and got it fixed? 

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‎03-13-2023 11:19

In response to Brdross

‎03-13-2023 11:19

I contacted Fitbit support and they have replaced the defective unit

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‎03-13-2023 11:20

In response to agt70x7

‎03-13-2023 11:20

Same here. So I contacted Fitbit support and they have replaced the defective unit

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‎04-05-2023 13:28

‎04-05-2023 13:28

I have had this same issue constantly (I've only had my Fitbit luxe for 90 days). I exchanged the Luxe unit and got a second one, but it continues to happen almost weekly. I've contacted support 4 times about it and they always tell me to reboot and change the face but that doesn't work, and support wont issue a refund. It's such a hassle. I will never buy a fitbit again.

 

The fact that it's happening on multiple devices makes me wonder if there is a bug.

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