Luxe screen is stuck on a charge mode

[mugsy99]

I hooked up my Fitbit to charge and when it was full, I unhooked it,  but it still sits on the charge screen. If I walk around, it isn't recording my steps.

Moderator Edit: Clarified subject

[SteveH · Accepted solution]

Have you tried restarting it? It does no harm and can sort out all sorts of issues:

[mugsy99]

That was my problem. I didn’t know how to do a reboot. I finally found the instructions in my box. I’m glad I didn’t throw it away. It is working now.

Sent from my iPad

[MarreFitbit]

Hi there, @mugsy99. Welcome to the Community Forums. I'm glad to hear that the steps suggested by @SteveH did the trick! 🙂

So I made his post as the Best Answer for your previous inquiry. Highlighting the solution may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Best Answer here.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

See you around!

[tinaphil]

This did not work for me - are there other options to try - or is my only option contacting support?

[MarreFitbit]

Hi there, @tinaphil. Welcome on board. Thanks for following the suggestion provided above. Since the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Nevertheless, if that doesn't make any change on your Luxe's behavior, then yes, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.