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Luxe screen not working

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‎11-16-2021 18:29 - last edited on ‎11-18-2021 04:55 by Fitbit Moderator

‎11-16-2021 18:29 - last edited on ‎11-18-2021 04:55 by Fitbit Moderator

Nothing is working on my device screen for my luxe. I can’t add water intake or a workout. I’ve tried shutting off my phone, restarting the luxe and also pushing the thing on the charger 3 times. 

 

 

Moderator edit: updated subject for clarity. 

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3 REPLIES 3

‎11-18-2021 04:58 - last edited on ‎10-15-2023 08:10 by Fitbit Moderator

‎11-18-2021 04:58 - last edited on ‎10-15-2023 08:10 by Fitbit Moderator

Welcome to the Fitbit Community, @Siacurto. Thank you for letting us know about the steps you have followed in order to make your Luxe screen working. 

What does your Luxe screen show? Is it totally black?

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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‎11-21-2021 12:07 - edited ‎11-21-2021 12:07

‎11-21-2021 12:07 - edited ‎11-21-2021 12:07

I have been having all of these same issues. It started about a week or so ago for the first time. The last two days, it’s shut off I don’t know how many times. I’ve also tried all of the above steps, but it only lasts a very short time, sometimes only minutes. It’s very frustrating, and I’ve only had this device since August. I thought maybe there was an update, but not even that. 

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‎11-21-2021 14:19

In response to AndreaFitbit

‎11-21-2021 14:19

I haven’t been able to sync it for three days. I’ve done all the recommended steps multiple times. I’ve been having issues with it since I got it. It was at 20% power this morning so I decided to charge it to see if it would sync with a full charge. Now it’s a black screen and won’t do anything. I’m so fed up with this product. My previous Fitbits I never had any issues with. 

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