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Luxe screen won't respond

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‎08-01-2021 12:37 - last edited on ‎08-02-2021 06:19 by Fitbit Moderator

‎08-01-2021 12:37 - last edited on ‎08-02-2021 06:19 by Fitbit Moderator

luxe will not respond to up and down presses on right and left

 

Moderator Edit: Clarified subject

 

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‎08-02-2021 06:20 - edited ‎11-09-2023 11:10

‎08-02-2021 06:20 - edited ‎11-09-2023 11:10

@raleighfit Thanks for stopping by in the Community Forums and sharing the details about the issue with your Luxe's display. 

Please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎08-02-2021 06:20 - edited ‎11-09-2023 11:10

‎08-02-2021 06:20 - edited ‎11-09-2023 11:10

@raleighfit Thanks for stopping by in the Community Forums and sharing the details about the issue with your Luxe's display. 

Please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎08-02-2021 08:19

‎08-02-2021 08:19

restart worked. thanks

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‎08-02-2021 09:55 - edited ‎11-01-2023 17:59

In response to raleighfit

‎08-02-2021 09:55 - edited ‎11-01-2023 17:59

@raleighfit Awesome! I'm very glad to hear that the restart did the trick. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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