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Luxe stopped vibrating when a notification comes in

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‎12-12-2024 19:03 - last edited on ‎12-13-2024 09:12 by Fitbit Moderator

‎12-12-2024 19:03 - last edited on ‎12-13-2024 09:12 by Fitbit Moderator

Ongoing problem since I’ve had Luxe and Charge before it.  I meticulously, repeatedly follow troubleshooting steps.  Anyone have miracle solution not posted on troubleshooting sites?

Moderator Edit: Clarified subject

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Accepted Solutions

‎12-13-2024 09:16

‎12-13-2024 09:16

Hi there, @dgeese. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is no longer vibrating. I understand your concern, I will do my best to help you with this!

It sounds like your Luxe is either on sleep mode or DND mode. When the do not disturb setting is on:

  • Notifications, goal celebrations, and reminders are muted.
  • The do not disturb icon illuminates in quick settings.

When sleep mode is on:

  • Notifications, goal celebrations, and reminders are muted.
  • The screen's brightness is set to dim.
  • The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
  • The sleep mode icon illuminates in quick settings.

For more information, see How do I navigate my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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1 REPLY 1

‎12-13-2024 09:16

‎12-13-2024 09:16

Hi there, @dgeese. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is no longer vibrating. I understand your concern, I will do my best to help you with this!

It sounds like your Luxe is either on sleep mode or DND mode. When the do not disturb setting is on:

  • Notifications, goal celebrations, and reminders are muted.
  • The do not disturb icon illuminates in quick settings.

When sleep mode is on:

  • Notifications, goal celebrations, and reminders are muted.
  • The screen's brightness is set to dim.
  • The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
  • The sleep mode icon illuminates in quick settings.

For more information, see How do I navigate my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes