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Luxe won't sync after upgrading my phone

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‎03-02-2023 13:51 - last edited on ‎12-19-2024 08:25 by Fitbit Moderator

‎03-02-2023 13:51 - last edited on ‎12-19-2024 08:25 by Fitbit Moderator

I have recently purchased a Luxe which worked fine on my Iphone 12 Pro Max. Yesterday I upgraded to a iPhone 14 Pro Max which now can't find my Luxe. I've tried all the things - turned off Bluetooth, fully charged the Luxe, turned the phone on and off. Nothing is working. Bluetooth can't find it and neither can the Fitbit app. Any ideas?

 

 

Moderator Edit: Clarified subject

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‎03-03-2023 07:44

‎03-03-2023 07:44

Hi there, @AussieMG. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

 

It seems that your Luxe cannot connect properly to your new phone since you haven't yet forgotten the connection between your watch and the old phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

 

  • Unpair your Luxe from your old phone's Bluetooth and also from the new phone.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Luxe again.
  • If there is no connection, restart your Luxe.
Maria | Community Moderator, Fitbit


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‎03-03-2023 13:23

‎03-03-2023 13:23

Only idea I have: buy a different device from another company. My Charge 5 will not sync anymore (since 1 month after delivery). Have tried all the tips Fitbit provides (over and over again). They have now had a 'dedicated team' look into the case 'continuously' for over 5 months, they never provide any update, any solution and refuse to replace or refund, you cannot get in touch with anyone who works on it. You just hit a wall. Everytime you contact Customer Support (done this 5-6 times) you get the same empty promises. 

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