Luxe won't sync anymore

[BigAppleJen]

I got a notification that I needed to switch everything over to my Google account and now my Luxe isn’t syncing at all. Is anyone else having this problem? I woke up this morning and the last time it synced was last night. I am not sure what to do as it shows the device as connected and the “contact support” link isn’t working either.

Moderator Edit: Clarified subject

[Michaelfrendo]

I agree. This is not right. 

[cachierno]

You have to link your Fitbit to your Google acct (if you have one).
Otherwise, it will not sync. To me, I hate that this is required now. I
HATE IT! Good luck!

[Michaelfrendo]

I tried that too!

Sent from Outlook for Android<>

[mntneer90]

I am having the same issues as everyone else...My fitbit won't connect to my phone, doesn't register my steps...I  have tried everything also and nothing worked... even when I log in,  it says Fitbit not available.. all my past information has been deleted...

[KathyKKK]

 Have tried restarting the Fitbit several times and it still won’t sync.

[mntneer90]

Mine doesn't either... I have tried everything they said...

[KathyKKK]

I will return this as defective if I can’t get it to sync soon. I purchased it at Costco about 3-4 months ago as a replacement for the previous one that stopped working after 8 months. Seems like there is no use replacing it again and I am sorry about that as I like it when it works fully.

[KathyKKK]

Woohoo . . . I phoned the Fitbit support phone number and the person spent a lot of time walking me through fixing the sync and it now works!  

[cachierno]

Please let me know what you did. Would love to hear from you!

[mntneer90]

Yes me too, mine is a little older than that .. This is my second one. I
had the.
Alta first now the Luxe. I like the way they operate and they're small, but
they don't last long enough....