My Luxe is not syncing

[SunsetRunner]

I have been on chat twice regarding trouble syncing my Luxe.  I noticed there was a fix but it did not completely fix syncing issue.  It will sync...sometimes.  but I have to restart every morning.  I have been through the steps to fix so many times myself and with support.  I have had Fitbits for many years and never had these problems.  

Are you still working on this?  I sure hope so.  I really don't want to return.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for the time you spent trying to get them resolved.

If after following the troubleshooting steps provided by Customer Support you continue experiencing syncing issues, please let them know in order to get further assistance. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[SunsetRunner]

Thank you I did call the support last week after the two chats.  They said they were reviewing and would email me.  In the meantime I got a system update for my Samsung Galaxy.  I really hoped it would fix the problem but it did not.  I still have to restart my Luxe everyday.  Looking forward to hearing from the support team by email.  

[EdsonFitbit]

Thanks for your response, @SunsetRunner.

Our team should get in touch with you soon. Please keep an eye on your inbox over the next days.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Feel free to contact us at any time.

[Crusermac51]

I purchased the Luxe because I continually had to delete my Charge 3 from the Bluetooth in my 11 Pro Max iPhone, and now the Luxe is doing the same thing.  I have restarted my iPhone, restarted my Luxe, but nothing.  So I deleted the Luxe to try and set it up again, and the iPhone is continually "searching".  The Luxe is 100% charge.  I'm so sick of these syncing issues. Please help!

Interesting update, will sync to my iPad, but leaves out several functions, like the "Sleep" function.   Go figure!

Moderator edit: all-caps

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Crusermac51.

Thanks for trying to resolve the issue with your Fitbit Luxe before contacting us.

If you haven't done it already, on your iPhone please follow our troubleshooting steps to resolve syncing issues or set up issues.

Hope this helps.

[luluisthere]

Luxe sync is terrible. 

I found the only temporary way to solve it is:

1. tap your luxe

2. scroll down the watch, and tap "settings"

3. scroll up  and find "restart device". this will not delete your data.

4. then it can sync successfully "once". It means every time if you want to sync, you have to do this manually, e.g. to check your sleep score.

No idea how long I could suffer this and return it for a refund.

[EdsonFitbit]

Welcome to the Fitbit Community, @luluisthere.

Thank you for sharing the workaround you followed to temporary resolve the problem. 

If you haven't done it already, please set up your Tracker as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Whether the instructions shared above don't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Please let us know if you have any questions.

[ceo223]

I’m on my second Luxe and having the same issue with both of them!!!!

[ceo223]

Have done everything, even sent it back, got a new one and still having issues with update and sync

[EdsonFitbit]

Welcome to the Fitbit Community, @ceo223.

Thank you for the time you spent trying to resolve the issues with your Fitbit Luxe.

To resolve difficulties to update your Luxe to the most recent firmware version (1.146.4), please follow these troubleshooting steps.

Hope this helps.

[pjvan]

this is terrible.  Every day my luxe tries to sync but it stops in the middle of the bar and then disconnects.  Inferior product and you do nothing to correct the problem.

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @pjvan.

Our records indicate that you've been in touch with Customer Support. If after following their instructions you are still having difficulties with your Luxe please let them know to get further assistance.

Have a nice day.

[pjvan]

Just tried to sync again and it got stuck almost half the way through again.  This is a failure on your end.  I have an iphone 13 pro.  And these problems are consistent every day.

[SunsetRunner]

Hi,

I’ve been trying to sync for days, with no luck. I thought I was being stupid, until I came on here.

There is obviously a big problem with trying to sync. Which I think we should be able to return for a full refund.

 I have a brand new Fitbit inspire 3 I received as a gift, which I am going to put up for sale.

I might actually sell the luxe, then keep the inspire!