My Luxe touch screen is not working properly

[cgonza11]

I got my Luxe less than a month ago and I am having the hardest time with it recognizing my touch! I have to tap on it several times before I can get anything to happen. When I do get it going, it still seems like I have to scroll very carefully to not have it turn off again. Any advice is appreciated!

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @cgonza11.

Thank you for the information provided.

If you haven't done so, please restart your Fitbit Luxe by following these steps. In addition, you can try to change your Tracker's clock face. For instructions, please visit this article.

Please make sure to follow these tips to wear your Luxe correctly.

Hope this helps.

[NightOwl21]

This also happens to mine. I have restarted my watch multiple times which briefly helps. However when  alarms go off I have to hit it multiple times before it stops the alarm and sometimes the screen goes off whilst tapping it and alarm still going...very irritating. Does not appear to be very sensitive to recognise the tap.

[EdsonFitbit]

Welcome to the Fitbit Community, @NightOwl21.

If after following the instructions shared above you continue having difficulties with your Fitbit Luxe, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[cyndeewillow]

The design is not good. 

[Linisar]

I got my Luxe in March.  Have had multiple connectivity issues and slow responses for the past month,  This past week stripes have appeared on the screen and now the screen is completely blank.  Nothing works now.  Took the device back to Curry’s, from where it was purchased, and was told that there is nothing they can do and to contact FitBit.  The person on the phone, a call centre abroad somewhere, could not understand our issues, told us she was new and was then unresponsive so we hung up and have called the finance company to register a complaint.  They are sorting it.  Very disappointed with FitBit.

[Ronnierowley]

I'm having the same problem.   I've only been wearing it for 2 weeks. I can't get it to scroll left or right. It's hard  to tap the screen and get any response it will eventually scroll up-and-down,  but to set alarms you have to scroll left owill r right and mine  does not do that. I learned how to reset it using the charging cord, but after doing that, it still won't scroll.

[Linisar]

Good luck with contacting FitBit and having your issue resolved quickly!  I am still waiting to hear the outcome of my issue and in the meantime I am unable to use mine at all as the screen is unusable despite my phone being connected still.  Interestingly, and somewhat amusingly, the app continues to tell me I’m burning X amount of calories per day even with the FitBit having been returned to a stationary box 🤷‍:female_sign:

[MannyT]

I’ve already had mine replaced once after about a month of use (screen went black & was unresponsive).  Now the watch face is visible but I can’t scroll either

[Linisar]

This is so disappointing and really doesn’t bode well for future replacements does it ! 😏

[Patmuzzy]

Affects mine too. 

[Patmuzzy]

I’m having the same problems with mine. Wish I’d stayed with the Inspire Hr. 

[Linisar]

Sorry to hear this!  Mine has finally been replaced - I have had it for less than a week and the screen has already started to lose colour (as happened with my first one before it became unreadable) hopefully this is just a blip and all will be well with it.  If not I will be disappointingly requesting a refund.  I hope you get yours sorted soon! 

[Patmuzzy]

Thank you.

Hope the issues are as you say a “ blip”. I’m so disappointed. I had an Inspire Hr before this one and loved it.

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[DizzyRedSox]

I too have this problem. For instance, my Luxe will vibrate (usually to tell me I have 10 minutes to get the rest of my 250 steps an hour in). I lift my wrist and it will give me a quick flash on the screen then goes off. So I tap the screen and it can take dozens of attempts to show me how many steps needed to get my 250. 

It's the same with everything I try to see on my Luxe.  And the worst ever is trying to double tap it to turn the water feature on. I can spend a good 10 minutes standing by the side of the pool to get it to come on. It's so frustrating. 

I followed all the guidelines you have above but it still happens. I returned my Luxe and was issued with a new one, and the exact same thing happens, which tells me it's a design fault.

[Patmuzzy]

Thanks for your reply. I’m so disappointing with this device. Prior to having it I had an Inspire Hr and loved it.

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[Linisar]

I agree! It definitely seems apparent that it’s a design fault ! 

[Patmuzzy]

I’ve been in contact  with fit bit and they are happy to either replace or for me to choose another model and pay the extra what I need to know is if anyone has had a Luxe replaced and it’s been working ok with no glitches ? 

[Linisar]

Hi, I have been using my replaced FitBit for a couple of weeks and apart from an initial screen glitch and still having to tap the screen excessively at times to get it to come on - which seems a common complaint - I’ve nothing major to report so far.  Hope that helps 🙂

[Patmuzzy]

Thank you .
Then I’ll order a replacement



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